Billybob Agent

Software AccessIf you need access to specific software for your job responsibilities, follow these steps to request and obtain software access:Step 1: Identify Required SoftwareDetermine the specif...

Software Installation and ConfigurationIf you need assistance with installing and configuring software on your computer or device, follow these steps for a smooth process:Step 1: Identify Required ...

Lost or Stolen LaptopIf you discover that your laptop has been lost or stolen, it's essential to take immediate action to protect sensitive information and minimize potential risks. Here's what to ...

Change Management - Software Patch DeploymentsManaging software patch deployments is crucial for maintaining the security and stability of our systems. Follow these guidelines to ensure smooth chan...

Change Management - Server Upgrades and ReplacementsManaging server upgrades and replacements is critical for maintaining the reliability and performance of our infrastructure. Follow these steps t...

Onboarding Process for New HiresWelcoming new hires to our organization is a crucial part of ensuring their successful integration into our team and culture. Follow these steps to facilitate a smoo...

Change Management - Network Configuration ChangesManaging network configuration changes is essential for maintaining the integrity and security of our network infrastructure. Follow these steps to ...

Exit Interview ProcedureConducting exit interviews is a valuable process for gathering feedback and insights from departing employees. Follow these steps to conduct effective exit interviews: Step ...

Maternity/Paternity Leave PolicyWe recognise the importance of supporting our employees during significant life events such as the birth or adoption of a child. Our maternity/paternity leave policy...

Flexible Spending Accounts (FSAs)Flexible Spending Accounts (FSAs) are valuable tools that allow employees to set aside pre-tax funds to pay for eligible medical expenses and dependent care expense...