Defective Products: Replacement or Refund Process

At Skyline Sports Outlet, we stand behind the quality of our products and are committed to ensuring your satisfaction. If you have recently purchased basketball shoes from one of our stores and discovered a defect, we're here to help. This article will guide you through the process of obtaining a replacement or refund.

Step 1: Gather necessary information

To initiate the replacement or refund process, please collect the following information:

• Order number or receipt
• Date and location of purchase
• Photos or videos clearly showing the defect
• Any additional relevant information

Step 2: Contact our customer support team

Reach out to our customer support team through one of the following channels:

• Email: [e-mail]
• Phone: [phone] (Monday-Friday, 9am-5pm EST)
• Live chat: Click the "Chat with us" button on the bottom right corner of our website

Step 3: Provide information and await assessment

Our customer support representative will ask for the information you gathered in Step 1. Please provide them with the requested details and attach any relevant photos or videos. They will carefully review the information to assess the extent of the defect and determine whether your shoes qualify for a replacement or refund.

Step 4: Receive your replacement or refund

Based on the assessment, our customer support team will offer you a suitable resolution:

• Replacement: If your shoes are eligible for a replacement, we will send you a new pair of the same model and size. You will receive an estimated shipping timeline and any necessary instructions.
• Refund: If a replacement is not possible or you prefer a refund, we will initiate the refund process. Our representative will inform you about the expected time frame for receiving the funds.

Step 5: Follow up

After your replacement shoes have been shipped or your refund has been processed, our customer support team will follow up with you to ensure that you have received the resolution and are satisfied with the outcome.

We apologize for any inconvenience caused by the defective basketball shoes and appreciate your patience as we work to make it right. If you have any further questions or concerns, please don't hesitate to contact our customer support team.